Quality Assurance

Feedback is essential to learning. If one is unaware how their actions make a difference, how will they know what to change and improve?

Click on the links below to access information on how our performance is measured by the regulatory bodies.

Care Quality Commission
Inspection Report August 2009

www.cqc.org.uk

East Sussex County Council
Inspection February 2009

Inspection Report

Click on these links below to access information on how we monitor our own performance

Quality Assessment Service Evaluation
In-house Quality Assurance Model

QUALITY ASSURANCE

Bay House Complaints Policy

COMPLAINTSPOLICY

Bay House Audit of Quality and Safety of Care

AUDIT OF QUALITY